Shipping policy

Shipping Policy – ........

Welcome to ........
By making a purchase on our website, you agree to the terms and conditions described in this shipping policy.
Our goal is to provide a smooth, reliable, and high-quality shopping experience, guaranteeing the utmost care at every stage, from order to delivery.

Order processing

All orders are processed within 1 to 3 business days after payment confirmation.
During busy periods (such as Black Friday or holidays), processing may take up to 5 business days.

Orders placed on weekends or holidays are processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with the tracking number so you can follow the shipping status.

Estimated delivery times

After processing, delivery typically takes 5 to 10 business days, depending on the destination and product availability at our international logistics centers.

........ works with reliable carriers to ensure safe and timely deliveries. However, delivery times may vary depending on:

  • customs or border control delays;
  • weather or logistical conditions;
  • holidays or exceptional events (strikes, health emergencies, etc.).

........ cannot be held liable for delays beyond its control, but will always do its best to assist you.

Order tracking

Once your order has shipped, you will receive an email with a tracking link.
We recommend checking the status of your shipment regularly.
If you experience any issues tracking your package, our customer service team will be happy to help.

Shipping costs

........ always offers free shipping on all orders, with no minimum purchase amount.

All orders are carefully prepared and shipped in secure packaging to ensure each item arrives in perfect condition.

Customs, import VAT, and import duties (DDU/DAP)

All products sold on the ........ website are shipped Delivered Duty Unpaid (DDU) / Delivered At Place (DAP).
This means the customer acts as the official importer in the destination country and is solely responsible for any import VAT, customs duties, customs clearance fees, and administrative charges levied by the relevant authorities or the carrier.

........ does not act as the official importer of record for any order and does not use its own IOSS or EORI number for the shipment of products.

Amounts owed are collected directly from the customer by the carrier or customs authorities at the time of customs clearance or delivery.
Refusal to pay these amounts does not constitute a valid reason for a refund of the order.

Shipping responsibility

Once the order has been handed over to the carrier, responsibility lies with the customer.
........ always guarantees the issuance of the tracking code, but is not liable for loss, delay, or damage caused by the carrier.

Should a problem arise, the customer should contact the shipping department directly, with our assistance if needed.

Delays and exceptional circumstances

In rare cases, events beyond our control may affect delivery times.
These may include customs delays, weather conditions, transport strikes, or seasonal peaks in order volume.
In such situations, we do everything we can to keep you continuously informed and ensure your order reaches you as quickly as possible.

Undelivered or refused orders

If the customer refuses delivery or fails to collect the package within the timeframe specified by the carrier, the package will be returned to our warehouse. In that case, an administrative and shipping fee of €18.49 will be charged, automatically deducted from any refund.

Customer service

Need help with your shipment?
Our team is here to answer all your questions or provide further information.
Write to us at: Info@mariellerosaliedeauville.fr
We respond within 24 business hours.

The ........ promise

Our priority is to provide you with an elegant, safe, and reliable service.
Every order is carefully prepared and shipped, so that ........ quality reaches you in the best possible condition.

Thank you for choosing ........, where French style and professionalism come together.

In summary

  • Processing time: 1 to 3 business days
  • Delivery: 5 to 10 business days
  • Free shipping on all orders.
  • Customs charges are the customer's responsibility.
  • No liability is taken for delays caused by carriers.
  • €18.49 surcharge for refused or uncollected packages.

💎 ........ – Elegance delivered to your door.