Terms of service
erms and Conditions – ........
Welcome to ........
By making a purchase on our website, you agree to these terms and conditions ("Terms") governing access to and use of the site and all sales agreements between you ("Customer") and ........ ("Seller").
1. Scope
1.1 These terms apply to all product sales through the website www.mariellerosaliedeauville.fr.
Any other terms proposed by the customer are not valid unless expressly agreed in writing with the seller.
1.2 The term "consumer" refers to a natural person acting for purposes unrelated to their professional activity.
The term "professional" refers to anyone making purchases for purposes related to their economic or commercial activity.
1.3 Use of the site implies full acceptance of these terms and conditions.
2. Conclusion of the contract
2.1 The product descriptions on the website are purely informational and do not constitute a binding offer.
2.2 The sales agreement is deemed concluded when the customer has completed the payment process and received an order confirmation email from ........
2.3 In the event of product unavailability, the seller will inform the customer within 5 days and fully refund the amount paid.
2.4 The seller reserves the right to refuse orders that are suspicious or that contain incomplete or false information.
3. Prices and payments
3.1 All prices on the website are in euros (EUR) and exclude VAT. Any taxes, import VAT, customs duties, and/or customs clearance fees that may apply in the country of destination are the customer's responsibility and may be charged by the carrier or the relevant authorities at the time of import or delivery.
3.2 Delivery is always free, regardless of the weight, destination, or value of the order.
3.3 The following payment methods are accepted:
- Credit cards/debit cards (Visa, Mastercard, Maestro, AMEX)
- Shop Pay
- Other payment methods will be indicated during checkout.
3.4 ........ reserves the right to request additional verification for security reasons (for example, to prevent fraud or abnormal transactions).
3.5 All transactions are carried out via secure, SSL-encrypted connections.
4. Shipping and delivery
4.1 Orders are processed within 1 to 3 business days of receipt of payment.
During promotional periods or holidays, processing may take up to 5 business days.
4.2 Average delivery time ranges from 5 to 10 business days, depending on the destination.
4.3 In the event of delays due to customs, logistics, or external circumstances, ........ cannot be held liable, but will assist the customer in resolving the issue.
4.4 Risk transfers to the customer upon delivery to the carrier. The customer is required to report any damage to the package within 48 hours of receipt.
4.5 Full shipping terms can be found in the "Shipping Policy" section.
4.6 Customs, import duties, and import VAT (DDU/DAP – Importer)
All products sold on this site are delivered duty unpaid (DDU) / delivered at place (DAP). This means the customer is fully responsible for all obligations and costs related to importation into the destination country, including (for example) customs duties, import VAT (or equivalent taxes), customs clearance fees, administrative fees, and/or charges levied by customs, the postal service, or carriers.
The seller does not act as the importer of record for any order. The seller does not use its own IOSS or EORI number for customer orders.
The customer accepts that any payment requests (customs duties/VAT/fees) may be made by the carrier or the relevant authorities at the time of delivery or during customs clearance. The seller is not responsible for delays, blockages, refusals, or penalties resulting from the customer's non-payment or non-compliance with the import regulations of the destination country.
The customer is advised to check the applicable import regulations in their country in advance to avoid unexpected costs.
5. Right of withdrawal and returns
5.1 The consumer benefits from a 30-day withdrawal period from the date of receipt of the goods. This period is longer than the statutory minimum period of 14 days set out in Articles L221-18 et seq. of the French Consumer Code and constitutes a voluntary commercial extension offered by ........
5.2 The right of withdrawal does not apply to:
- personalized or custom-made items;
- products on sale;
- underwear, socks, lingerie, or items that cannot be returned for hygiene reasons.
5.3 To exercise their right of withdrawal, the customer must send a request by email to Info@mariellerosaliedeauville.fr, stating:
- Order number
- Reason for return
- Photos of the product (if applicable)
5.4 Return shipping costs are the customer's responsibility, except in the case of manufacturing errors or defects attributable to ........
5.5 Refunds are made within 14 days of receipt and verification of the returned item, in accordance with Article L221-24 of the Consumer Code.
6. Warranty and defective products
6.1 All products are covered by the statutory conformity guarantee, in accordance with Articles L217-3 et seq. of the Consumer Code, as well as the warranty against hidden defects provided for in Articles 1641 et seq. of the Civil Code.
6.2 In the event of a defect, the customer must contact ........ within 14 days of discovering the issue and send photographic evidence.
6.3 ........ reserves the right to:
- Repair or replace the defective product.
- At its sole discretion, offer a partial or full refund.
7. Limitation of liability
7.1 ........ is not responsible for:
- Delivery delays caused by carriers, customs, or force majeure;
- Indirect damages, consequential damages, or loss of profit;
- Errors resulting from incorrect information provided by the customer.
7.2 In all cases, the seller's maximum liability will not exceed the amount paid for the relevant order.
8. Force majeure
........ is not responsible for delays or failures resulting from force majeure, including but not limited to natural disasters, wars, pandemics, network outages, strikes, or international logistics issues.
During such events, deadlines are suspended until the cause has ceased.
9. Intellectual property
All website content, including logos, text, images, graphics, photos, and layouts, is the exclusive property of ........ or is used under license.
Reproduction, distribution, or commercial use without written permission is prohibited.
10. Accuracy and availability of information
........ strives to provide accurate and up-to-date information but cannot guarantee the absence of errors or inaccuracies.
In the event of an error in price, description, or availability, the order may be cancelled and fully refunded.
11. User comments and content
Customer comments and reviews must be truthful and must not cause harm to third parties.
........ reserves the right to moderate or remove inappropriate or offensive content.
12. Confidentiality and data protection
The processing of personal data is carried out in accordance with EU Regulation 2016/679 (GDPR) and French Law No. 78-17 of January 6, 1978 on data processing, data files, and individual liberties.
For more information, please refer to the "Privacy Policy" section.
13. Applicable law and jurisdiction
These terms and conditions are governed by French law.
In accordance with the mandatory provisions of the French Consumer Code, the consumer may bring a claim before one of the courts with territorial jurisdiction under the Code of Civil Procedure, or before the court of the place where they resided at the time the contract was concluded or the harmful event occurred.
14. Contact
For information or assistance, please contact us at:
📧 Info@mariellerosaliedeauville.fr
We respond within 24 business hours.
15. Governing version and amendments
In the event of discrepancies between language versions, the French version of these Terms and Conditions shall prevail.
........ reserves the right to amend these Terms and Conditions at any time. Changes will apply to orders placed after their publication.
In summary
- Right of withdrawal: 30 days
- Return shipping costs: customer's responsibility
- Statutory warranty: 2 years (consumers only)
- Competent court: in accordance with the mandatory rules of French law (consumer's place of residence or place of the harmful event)
- Maximum liability: order value
........:
English elegance, worldwide reliability.